The Future of Work in Tourism – Adapting to the Digital Age and Disruptive Innovations of AI
PacTS4ALL is pleased to announce the upcoming session in our Tourism Talks series — a timely and forward-thinking conversation on how the tourism industry is evolving in response to technological change.
As the digital age accelerates and artificial intelligence continues to shape the global economy, this session will explore:
The Evolving Landscape – How digital tools and AI are transforming tourism roles and responsibilities
Skills for the Future – What workers and leaders need to succeed in a tech-driven environment
Disruption & Innovation – How new technologies are creating both opportunities and challenges
Adapting Strategies – Best practices for training, reskilling, and workforce development
Inclusive Growth – Ensuring the benefits of innovation are accessible to all stakeholders
This is an excellent opportunity to gain valuable insights, share perspectives, and better prepare for the future of work in tourism.
Agenda
19 June 2025
The times given are those of the Central European Time Zone (CET)
11:00 – 11:20
Moderator
Valeria Fantozzi | Training, studies and research Federturismo Confindustria
Keynote speaker
Edo Colombo | President of Turismi.ai
11:20 – 12:20
Ms. Susana Garrido, MBA | Digitality & General Education Program Manager Senior Lecturer in Marketing
Manuel Au-Yong Oliveira | Lecturer Researcher Universidade de Aveiro
Elisa Piras | CAS (Center for Advanced Studies) Eurac Senior Researcher
Alexandros Sainidis | Knowledge Manager AKMI
12:20 – 12:30
Q&A Session, wrap-up and closing
Speakers

Speakers & Schedule
Moderator
Valeria Fantozzi
Training, studies and research Federturismo Confindustria
Keynote Speaker
Edoardo Colombo
President of Turismi.ai
Panelists
Ms. Susana Garrido, MBA
Digitality & General Education Program Manager Senior Lecturer in Marketing
Manuel Luìs Au-Yong Oliveira
Lecturer Researcher Universidade de Aveiro
Elisa Piras
CAS (Center for Advanced Studies) Eurac Senior Researcher
Alexandros Sainidis
Knowledge Manager AKMI